Job Description
Join Our Urgent Hiring Drive in San Antonio!
ConnectCare Solutions is seeking passionate Customer Service Representatives to join our dynamic team in San Antonio, TX. We offer comprehensive paid training and career growth opportunities. No experience required – just a dedication to excellence and helping others. Join our award-winning customer service team and start your career journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system accurately
- Meet/exceed performance metrics for quality and speed
- Collaborate with team members to improve service processes
- Upsell products/services when appropriate
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to navigate multiple software systems
- Previous customer service experience preferred
- Exceptional problem-solving abilities
- Positive attitude and team player mindset
- Reliable internet connection for remote options
- Must pass background check