Job Description
Join Austin Connect Solutions as a Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support experiences while receiving comprehensive paid training. Our Austin-based team thrives on innovation and growth, offering competitive compensation and advancement opportunities. Enjoy a modern workspace with flexible scheduling, performance bonuses, and full benefits after 90 days. No prior experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex issues
- Meet/exceed quality and productivity metrics
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Microsoft Office Suite
- Strong problem-solving and multitasking abilities
- Customer-focused mindset with empathy
- Flexibility to work evenings/weekends (12-hour shifts)