Job Description
Join NYC Connect Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking motivated individuals to provide exceptional support to our diverse client base in the heart of New York City. No prior experience required – we invest in your growth with industry-leading training and competitive compensation. Enjoy a supportive team environment, advancement opportunities, and benefits including health insurance and retirement plans. Transform your communication skills into a rewarding career path with one of NYC's most respected call center employers.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service standards
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for upselling/cross-selling when appropriate
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills in English
- Ability to navigate multiple software systems simultaneously
- Problem-solving aptitude and patience
- Reliable attendance and punctuality
- Basic computer proficiency with typing speed (30+ WPM)
- Positive attitude and willingness to learn
- Authorization to work in the United States