Job Description
Immediate Start! Join Our Award-Winning Call Center Team in Dallas!
CustomerConnect Solutions is hosting an urgent hiring event for dynamic Call Center Representatives. If you excel in customer interaction and thrive in a fast-paced environment, this is your opportunity to join a leader in outsourced customer service with comprehensive benefits and career growth paths.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive health, dental, and vision benefits
- Paid training and certification programs
- Flexible scheduling options
- Advancement opportunities to team lead and supervisor roles
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional customer service
- Resolve customer inquiries regarding billing, technical support, and account management
- Meet/exceed KPIs including average handle time and customer satisfaction scores
- Document interactions accurately in CRM systems (Salesforce/Zendesk)
- Collaborate with escalation teams to resolve complex issues
- Participate in bi-weekly coaching sessions and performance reviews
- Adhere to strict compliance protocols for data privacy
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights/weekends as needed
- Must pass background check and drug screening