Job Description
Launch your customer service career with Delta Solutions Group! We're seeking motivated individuals for our New Orleans-based call center with comprehensive PAID training. Join a dynamic team dedicated to excellence in customer support while enjoying competitive pay, benefits, and growth opportunities. No prior experience required – we'll equip you with the skills to succeed!
Why Join Us?
- Full paid training program (4 weeks)
- Competitive hourly wages + performance bonuses
- Comprehensive health benefits (Day 1)
- Clear career advancement path
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Continuously improve product knowledge through training
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to type 30+ WPM
- Basic computer proficiency
- Customer-focused mindset
- Reliable transportation to downtown location
- Flexible availability (including evenings/weekends)
- Passion for helping others