Job Description
Join our award-winning team as a Local Customer Service Representative in Baltimore! We're seeking passionate individuals to deliver exceptional support to our community clients. Enjoy weekly pay, comprehensive paid training, and a supportive environment where your growth matters. This is your opportunity to build a rewarding career while making a real impact in Maryland's vibrant service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible schedules including evenings/weekends
- Proficiency with Microsoft Office and CRM platforms
- Positive attitude and resilience in high-pressure situations