Job Description
Join Our Award-Winning Customer Service Team in Memphis!
Elite Support Services is urgently hiring passionate Customer Service Representatives for our growing Memphis operations. We offer comprehensive paid training, competitive benefits, and career growth opportunities. No experience necessary – we provide all the tools you need to succeed in a dynamic, fast-paced environment.
As a valued member of our team, you'll handle inbound/outbound calls, resolve customer inquiries with empathy, and contribute to our 98% customer satisfaction rate. Our Memphis-based facility offers modern amenities, flexible scheduling options, and a supportive team culture.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve billing, technical, and product inquiries efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and development programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency (Windows, CRM systems)
- Customer service experience preferred (not required)
- Reliable transportation to Memphis facility
- Flexible availability including evenings/weekends