Job Description
Join our award-winning team as a Customer Service Representative in sunny San Diego! We're urgently hiring motivated individuals with exceptional communication skills. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. No experience necessary – we'll provide all the tools you need to succeed in this dynamic role supporting our diverse client base.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response times
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends
- Proficiency with CRM software and MS Office Suite
- Positive attitude and commitment to exceptional service
- Must pass background check and drug screening