Job Description
Join our award-winning customer service team in Charlotte and kickstart your career with comprehensive paid training! At Apex Solutions Group, we invest in our people through industry-leading onboarding programs that equip you with the skills needed to excel. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment focused on growth and recognition.
What We Offer:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Previous customer service experience preferred
- Comfortable working in a fast-paced environment
- Reliable transportation to our Charlotte facility
- Passion for helping others and problem-solving