Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! No experience needed – we invest in your success through our 4-week paid certification program. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in San Jose's thriving tech hub.
What We Offer:
• 100% paid training ($20/hour during training)
• Comprehensive health insurance (Day 1)
• $1,000 sign-on bonus
• 401(k) with company match
• Paid time off and company holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with 99% accuracy
- Upsell products/services based on customer needs
- Collaborate with technical teams for complex issues
- Maintain 95% customer satisfaction rating
- Participate in monthly skill development workshops
- Adhere to data security protocols
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Proficient in English (written/spoken)
- Ability to type 35+ WPM
- Strong problem-solving skills
- Flexible schedule including weekends
- Pass background check/drug screen
- Valid CA driver's license (for occasional off-site events)