Job Description
Join our award-winning customer service team in Colorado Springs! Frontier Communications is seeking energetic individuals for immediate call center opportunities with comprehensive training and career advancement paths. No experience necessary – we provide all tools for success in a supportive, fast-paced environment.
What You'll Gain:
- Industry-leading compensation + performance bonuses
- Medical/dental/vision benefits (Day 1)
- Paid training and certifications
- Clear promotion tracks to leadership roles
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with cross-functional teams for complex issues
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication & active listening skills
- Ability to navigate multiple systems simultaneously
- Type 35+ WPM with high accuracy
- Comfortable in fast-paced, metrics-driven environment
- Basic computer proficiency (Windows, Office Suite)
- Positive attitude with customer-first mindset