Job Description
Join our award-winning team as a Customer Service Representative with paid training and weekly pay! We're seeking motivated individuals in Seattle and Austin to deliver exceptional support experiences. No prior experience required – we provide comprehensive training to launch your career in customer service.
Enjoy competitive hourly wages, flexible schedules, and opportunities for advancement. Our commitment to your success includes performance bonuses, healthcare benefits, and career growth pathways.
Why Work With Us?
• Paid 4-week training program
• Weekly paycheck (every Friday)
• Health/dental/vision benefits
• Tuition reimbursement
• Remote and hybrid options available
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Meet/exceed performance metrics (CSAT, FCR)
- Identify upsell opportunities
- Maintain product knowledge certifications
- Participate in team huddles and training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to type 35+ WPM
- Proficient with Microsoft Office Suite
- Customer service mindset (empathy + patience)
- Reliable internet connection for remote work
- Flexible availability (weekends/holidays as needed)
- No criminal record (background check required)