Job Description
Join our dynamic team immediately! We're seeking Weekend Support Specialists in San Jose to deliver exceptional customer service during high-demand weekend shifts. This is your chance to start work right away in a fast-paced tech environment. Enjoy competitive pay, flexible scheduling, and the opportunity to build valuable skills while supporting cutting-edge solutions.
Responsibilities
- Provide responsive technical support to clients via phone, chat, and email during weekend shifts
- Troubleshoot hardware/software issues with efficiency and precision
- Document all interactions and resolutions in our CRM system
- Collaborate with on-call engineers for complex escalations
- Maintain high customer satisfaction scores through positive communication
- Adhere to strict security protocols for data handling
- Support weekend system maintenance and updates as scheduled
Qualifications
- Minimum 6 months of customer service or technical support experience
- Proficiency with Windows/macOS operating systems
- Strong problem-solving skills and attention to detail
- Ability to work independently with minimal supervision
- Flexible availability for weekend shifts (Saturday/Sunday)
- Valid California driver's license (for occasional equipment transport)
- CompTIA A+ certification preferred (or equivalent experience)
- Must pass background check and drug screening