Job Description
Join our award-winning customer service team in Detroit! We're seeking motivated individuals for our call center positions with comprehensive paid training. No experience required – we'll equip you with the skills to succeed in a dynamic environment. Enjoy competitive pay, benefits, and career growth opportunities in Michigan's thriving business hub.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to enhance customer experiences
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to learn quickly and adapt to new technologies
- Basic computer proficiency with Windows OS
- Reliable internet connection for remote training phases
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen