Job Description
Join Raleigh's premier customer service team with paid training! At Apex Customer Solutions, we're seeking passionate individuals to deliver exceptional support experiences. Our comprehensive 4-week paid training program equips you with industry-leading skills in communication, problem-solving, and CRM systems. Enjoy a modern workspace in downtown Raleigh, competitive benefits including health insurance and 401(k), and clear career advancement paths. No experience necessary – we invest in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using Salesforce and Zendesk platforms
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service processes
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and empathy-driven approach
- Reliable transportation to downtown Raleigh location
- Must pass background check and drug screening