Job Description
Join TechConnect Solutions as a Night Shift Customer Service Representative in sunny San Jose! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. This role includes comprehensive paid training, competitive benefits, and a dynamic team environment. Enjoy flexible scheduling, career growth opportunities, and the chance to make a real impact. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Flexibility to work night shifts (10 PM - 6 AM)
- Positive attitude and commitment to excellence