Job Description
Join our award-winning customer service team in Detroit with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support experiences while building long-term careers. Our 4-week paid training program equips you with industry-leading tools and techniques to excel in this dynamic role. Enjoy competitive compensation, benefits, and clear advancement pathways within our growing organization.
What We Offer:
- Full paid training program ($18/hour during training)
- Health, dental, and vision insurance
- 401(k) with company matching
- Tuition reimbursement for professional development
- Modern downtown Detroit workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet and exceed monthly performance metrics
- Identify opportunities for process improvements
- Maintain deep knowledge of company products/services
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Proficiency with Microsoft Office and web-based tools
- Ability to multitask in fast-paced environments
- Customer service or retail experience a plus
- Must pass background check and drug screening
- Reliable transportation to downtown Detroit office
- Commitment to 6-month minimum employment