Job Description
Join NYC Connect Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking motivated individuals to provide exceptional support to clients across diverse industries. No prior experience required – we invest in your growth with industry-leading training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, comprehensive benefits, and the chance to build a stable career in New York's thriving service sector.
Why Join Us?
• Fully paid 4-week training program
• Career advancement paths to Team Lead & Supervisor
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Modern downtown Manhattan office with subway access
Responsibilities
- Deliver outstanding customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions accurately in compliance with company protocols
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Identify opportunities to upsell products/services when appropriate
- Participate in ongoing training to enhance skills and knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills in English (bilingual a plus)
- Ability to multitask in fast-paced environment
- Basic computer proficiency with Windows OS
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Passion for helping others and learning new systems
- Authorization to work in the United States