Job Description
Join our award-winning call center team at Global Communications Solutions! We're hosting a special hiring event in Pittsburgh to fill multiple full-time customer service positions. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. This is your opportunity to launch a rewarding career in customer service with a company that invests in its people.
Why Join Us?
• Industry-leading training programs
• Career advancement opportunities
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off and holidays
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
- Uphold company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for on-site shifts
- Flexible availability (including evenings/weekends)
- Background check and drug screen required