Job Description
Join TechCare Solutions as a Customer Service Representative and launch your career with comprehensive paid training! No prior experience required – we invest in your success. As a key member of our support team, you'll help customers resolve inquiries, build relationships, and drive satisfaction. Enjoy competitive pay, growth opportunities, and a collaborative environment in Austin's thriving tech hub.
What We Offer:
- 4-week paid training program with certification
- Health benefits and 401(k) matching
- Career advancement into leadership or specialist roles
- Modern downtown Austin office location
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical and billing issues efficiently
- Document interactions in CRM systems
- Collaborate with technical teams for complex solutions
- Meet performance metrics for quality and speed
- Identify upsell opportunities for premium services
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency (MS Office, browsers)
- Ability to multitask in fast-paced environments
- Empathy and patience for customer interactions
- No experience necessary – training provided
- Must pass background check and drug screening
- Reliable transportation to downtown Austin office