Job Description
Launch your career with Premier Support Solutions! We're urgently hiring Customer Service Representatives in Memphis for our paid training program. No experience required – we provide comprehensive training to transform you into a customer service expert.
Join our award-winning team and enjoy competitive benefits, career advancement opportunities, and a supportive work environment. Perfect for career changers and recent graduates!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, technical problems, and service complaints efficiently
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics for resolution time and customer satisfaction scores
- Continuously improve product knowledge through ongoing training modules
- Uphold company standards for service quality and brand representation
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal communication and active listening skills
- Ability to remain calm under pressure during high-volume interactions
- Basic computer proficiency with willingness to learn new software
- Strong problem-solving mindset with attention to detail
- Positive attitude and commitment to customer-centric values
- Must pass background check and pre-employment assessment