Job Description
Join our award-winning remote team as a Call Center Representative and transform how customers experience healthcare services. At ConnectCare Solutions, we empower professionals with cutting-edge technology and comprehensive training to deliver exceptional support—all from the comfort of your home. Enjoy competitive compensation, flexible scheduling, and a culture that prioritizes your growth. Why choose us? We offer paid training, health benefits, career advancement paths, and a supportive virtual community. Be part of a mission-driven company where your voice matters.
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve customer inquiries regarding insurance claims, billing, and service options
- Document interactions accurately in our CRM system while maintaining HIPAA compliance
- Collaborate with healthcare providers to resolve complex patient concerns
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce experience a plus)
- Strong written/verbal communication with neutral accent
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting skills for home office equipment