Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated individuals to deliver exceptional customer experiences with comprehensive paid training provided. As a leader in outsourced customer support, we invest heavily in our people through industry-leading onboarding programs, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, comprehensive benefits, and the chance to build a long-term career in a dynamic setting.
Why Nexus Solutions Group?
- Industry-leading paid training program ($2,500 value)
- Clear career path advancement opportunities
- Comprehensive benefits package (Day 1 eligibility)
- Modern, collaborative workspace in Uptown Charlotte
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and knowledge bases
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in compliance protocols
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Valid NC driver's license (if field support required)
- Pass background/drug screening pre-employment