Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking passionate individuals to deliver exceptional support to Virginia residents. No experience needed – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, benefits, and growth opportunities within a supportive environment.
At Virginia Connect Solutions, we pride ourselves on fostering a workplace culture that values teamwork, integrity, and community impact. As a local leader in customer service solutions, we invest in our people through continuous learning and professional development. Our Richmond team is expanding, and we're looking for dedicated professionals who want to make a difference in their community.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Virginia customers
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer service processes
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Reliable internet connection for remote work options
- Positive attitude and commitment to customer satisfaction
- Ability to work flexible hours including evenings/weekends
- Basic computer proficiency (typing 30+ WPM preferred)