Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville, FL! We're urgently hiring motivated individuals with no experience required. Enjoy comprehensive paid training and competitive benefits while building a rewarding career in customer support. Our company culture emphasizes growth, recognition, and work-life balance. Immediate start dates available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Proactively identify opportunities to enhance customer experiences
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, team-oriented environments
- Basic computer proficiency with willingness to learn new software
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Previous customer service experience preferred but not required