Job Description
Join our award-winning team as a Customer Service Representative and launch your career in the thriving call center industry! We provide comprehensive paid training to equip you with essential skills – no prior experience required. Enjoy competitive pay, performance bonuses, and opportunities for advancement. Our modern Charlotte facility offers a collaborative environment with flexible scheduling options. Take the first step toward financial stability and professional growth today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (verbal/written)
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- Pass background/drug screening