Job Description
Launch your career in customer service with our comprehensive paid training program! We're immediately hiring enthusiastic individuals in Detroit to join our award-winning support team. No experience necessary – we provide all the tools and training you need to succeed. Enjoy competitive pay, benefits, and growth opportunities in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with team members to address complex customer issues
- Meet/exceed performance metrics for response time and satisfaction
- Continuously refine product knowledge to deliver accurate solutions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Proficiency in basic computer applications
- Customer-focused mindset and problem-solving aptitude
- Availability for flexible scheduling (including weekends)
- Must pass background check and drug screening