Job Description
Join our dynamic team as a Customer Service Representative in Raleigh, NC and experience the freedom of daily pay! We're seeking empathetic professionals to deliver exceptional support while enjoying immediate compensation for your hard work. This full-time role offers stability with the flexibility of daily payouts, making it perfect for those seeking financial predictability. Our modern downtown office provides a collaborative environment where your contributions are valued and rewarded promptly.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and product knowledge databases
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving skills with attention to detail
- Must pass background check and drug screening