Job Description
Launch your career in customer service with our comprehensive paid training program! Detroit Customer Solutions Inc. is seeking motivated individuals to join our award-winning team as Customer Service Representatives. No prior experience required – we provide everything you need to succeed.
As a CSR, you'll become the voice of our clients, delivering exceptional service that builds lasting relationships. Our 4-week paid training program covers industry-leading tools, communication techniques, and product knowledge. Join a supportive team culture with growth opportunities into leadership roles.
Why join us?
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Clear career advancement path
- Modern downtown Detroit workspace
- Employee recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Meet/exceed quality and productivity metrics
- Collaborate with team members on complex cases
- Participate in ongoing skill development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to learn technical systems quickly
- Positive, patient demeanor under pressure
- Basic computer proficiency (typing 30+ WPM)
- Availability for flexible shifts (including weekends)
- Passion for helping others succeed
- Reliable transportation to downtown Detroit location