Job Description
Join our award-winning customer service team in Denver! We're hosting an exclusive hiring event for motivated individuals seeking stable careers with revolutionary daily pay options. No more waiting for payday – access your earnings within hours of completing shifts!
Why Join Us?
• Industry-leading compensation with daily pay via Payactiv
• Comprehensive benefits package (Day 1 eligibility)
• Career advancement into leadership roles
• Modern downtown Denver office with free parking
• Flexible scheduling options including remote work
Our Denver team serves Fortune 500 clients in tech, healthcare, and e-commerce. This isn't just a job – it's a launchpad for your career growth in one of America's fastest-growing job markets!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex billing, technical, and account issues with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to resolve escalated issues
- Contribute to process improvement initiatives
- Maintain HIPAA/GDPR compliance in all interactions
Qualifications
- Minimum 1 year customer service experience (BPO preferred)
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent (college degree preferred)
- Typing speed: 40+ WPM with 95% accuracy
- Spanish bilingual candidates strongly encouraged to apply