Job Description
Join our award-winning team as a Customer Service Representative in Oakland! We're seeking passionate individuals to deliver exceptional support to our local community. No experience required – we provide comprehensive paid training to launch your career. Enjoy competitive pay, benefits, and growth opportunities in a dynamic work environment. Help us make a difference while advancing your professional skills.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries
- Process transactions and maintain accurate records
- Collaborate with team members to improve service quality
- Utilize CRM software for efficient case management
- Adhere to company policies and regulatory standards
- Identify opportunities for process improvements
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts (including weekends)
- Valid California driver's license preferred
- Bilingual (English/Spanish) highly desirable
- Passion for community service