Job Description
Launch your career in customer service with our industry-leading paid training program! No experience required – we invest in your growth. Join our award-winning team in San Jose and transform your passion for helping people into a rewarding career.
Why Nexus Solutions Group?
- 4 weeks of paid hands-on training ($800 value)
- Comprehensive benefits package (Day 1 eligibility)
- Clear career advancement path to Team Lead/Supervisor
- Modern downtown office with free parking
- Quarterly performance bonuses up to $1,500
We're seeking motivated individuals ready to learn and grow with us. Our training covers everything from conflict resolution to CRM systems, ensuring you're fully prepared for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary knowledge base
- Document interactions and maintain accurate customer records
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and CSAT
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- No experience required – open to all backgrounds!
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Empathetic problem-solving approach
- Reliable transportation to downtown San Jose office
- Must pass background check and drug screening