Job Description
Launch your career with industry-leading training! Nexus Solutions Group is seeking motivated individuals for our paid Customer Service Representative program. No experience required – we provide comprehensive training to transform you into a customer service professional. Enjoy competitive pay, full benefits, and growth opportunities in a supportive environment.
What We Offer:
- 4-week paid training program ($15/hour during training)
- Full-time position with health/dental/vision benefits
- Career advancement paths to Team Lead and Trainer roles
- Modern downtown Houston office with flexible scheduling
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM with accuracy
- Customer-focused mindset and patience
- Basic computer literacy (MS Office, email)
- Reliable transportation to downtown Houston
- Must pass background check and drug screen