Job Description
Join our award-winning customer service team with comprehensive paid training! No experience necessary – we provide all the tools you need to succeed. As a Customer Service Representative at Elite Support Solutions, you'll be the vital link between our clients and their customers, delivering exceptional support through multiple channels. Our 4-week paid training program covers product knowledge, communication skills, and CRM systems. Enjoy a supportive team environment, performance-based bonuses, and clear career advancement paths. We're seeking motivated individuals who thrive in fast-paced settings and are passionate about helping others.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using company protocols and CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with team members to share best practices and improve service metrics
- Meet or exceed performance targets including call handling time and customer satisfaction scores
- Identify upsell opportunities to enhance customer experience and company revenue
- Participate in ongoing training to maintain product knowledge and service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication skills with clear, articulate speaking voice
- Strong problem-solving abilities and emotional intelligence
- Proficient in basic computer applications and willingness to learn new software
- Ability to work flexible shifts including evenings and weekends as needed
- Previous customer service experience a plus but not required
- Must pass background check and pre-employment assessment
- Reliable transportation to our Jacksonville facility