Job Description
Join Detroit's premier customer service team! We're seeking motivated individuals for our call center positions with comprehensive paid training. No experience required – we provide all tools for success. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a supportive environment. Work for a company that invests in its people and values your contribution to our client's success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in case management software
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Comfortable working in a fast-paced team environment
- Basic typing proficiency (30+ WPM)
- Problem-solving mindset and patience with diverse customer needs
- Reliable transportation to downtown Detroit location
- Must pass background check and drug screening