Job Description
Launch your customer service career in Charlotte with comprehensive paid training! GlobalConnect Solutions seeks motivated individuals to join our award-winning call center team. Enjoy competitive pay, full benefits, and clear career growth paths in a supportive, modern environment. No experience required – we provide all training needed to succeed!
Why Join Us?
- 2-week paid training program with certification
- Health/dental/vision insurance starting Day 1
- Tuition reimbursement for further education
- On-site fitness center and free parking
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products/services using CRM tools
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve customer experience
- Participate in ongoing skill development sessions
- Adhere to company compliance and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, metrics-driven environment
- Basic computer proficiency (typing 30+ WPM)
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening