Job Description
Immediate Opening: Become a Customer Service Champion with Paid Training!
We're urgently hiring passionate Customer Service Representatives in Fresno, CA! Join our award-winning team where your growth matters. Enjoy comprehensive paid training, competitive pay, and a supportive environment designed to accelerate your career. No experience required—we'll teach you everything!
Why Join Us?
- Free, hands-on paid training program
- Flexible day/night shift options
- Comprehensive benefits package
- Clear career advancement path
- Modern downtown Fresno office
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Proactively identify opportunities to enhance customer experiences
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (new grads welcome!)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Fresno office
- Availability for flexible shifts (including weekends)