Job Description
Join Memphis Community Solutions as a Local Customer Service Representative and become the heart of our community support network! We're seeking passionate individuals to deliver exceptional service to Memphis residents. This full-time position offers immediate start and the opportunity to make a tangible difference in your city. Enjoy competitive pay, comprehensive training, and a supportive team environment focused on professional growth.
Our ideal candidate thrives in dynamic settings and values building lasting customer relationships. You'll be the first point of contact for residents seeking assistance with local programs, resolving inquiries with empathy and efficiency. If you're ready to launch your career in customer service while serving your community, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with professionalism
- Resolve customer concerns regarding local services, programs, and community resources
- Document all interactions accurately in our CRM system while maintaining strict confidentiality
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for resolution time and customer satisfaction scores
- Proactively identify opportunities to improve customer experience workflows
- Stay updated on Memphis-specific community programs and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in local/community setting
- Exceptional verbal/written communication skills with Memphis cultural awareness
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment while maintaining composure
- Strong problem-solving skills with creative resolution mindset
- Valid Tennessee driver's license (for occasional field visits)
- Positive attitude and commitment to Memphis community values