Job Description
Launch your career in NYC's thriving customer service industry with our comprehensive paid training program! MetroConnect Solutions is seeking motivated individuals to join our award-winning call center team. No prior experience required – we provide all training to set you up for success. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to optimize service quality
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Ability to navigate multiple software systems
- Strong problem-solving abilities
- Positive attitude under pressure
- Reliable transportation to Manhattan location