Job Description
Join our award-winning team as a Customer Service Representative with paid training! We're seeking motivated individuals in Jacksonville, FL to deliver exceptional client experiences while growing professionally. No prior experience required – we invest in your success through comprehensive onboarding programs. Enjoy competitive pay, benefits, and career advancement opportunities in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including quality and productivity targets
- Proactively identify opportunities to improve service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends
- Basic computer proficiency with MS Office applications
- Customer service or call center experience (not required but beneficial)
- Passion for helping others and continuous learning