Job Description
Join our award-winning team as a Customer Service Representative with paid training and immediate hiring in Detroit! No prior experience required – we invest in your growth. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. Help customers resolve inquiries, build lasting relationships, and launch your career in customer service today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with team members to resolve complex issues and improve processes
- Meet/exceed performance metrics including call quality and resolution rates
- Continuously develop product knowledge and service skills through ongoing training
- Identify upsell opportunities to enhance customer satisfaction
- Participate in team meetings to share best practices and feedback
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong communication skills with clear, professional verbal/written abilities
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving skills and attention to detail
- Flexibility to work rotating shifts including evenings/weekends
- Passion for helping others and creating positive experiences
- Basic computer proficiency (typing 35+ WPM preferred)
- Valid work authorization and clean background check