Job Description
Launch your career in customer service with our industry-leading paid training program! Delta Support Solutions is seeking motivated individuals to join our New Orleans-based call center team. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, comprehensive benefits package, and a supportive team environment. This is your opportunity to grow professionally while making a real impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Identify upsell opportunities for product enhancements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with ability to multitask
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization required
- No prior experience necessary (training provided)