Job Description
Join our award-winning customer service team as a Local Customer Service Representative! We're urgently hiring dedicated professionals in Houston, TX to deliver exceptional support to our community members. This fully remote position offers the perfect blend of local expertise and modern flexibility. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual work environment where your impact is felt daily. Immediate start available!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Houston-area customers with empathy and efficiency
- Resolve billing inquiries, technical issues, and service concerns using CRM systems
- Maintain detailed customer records while meeting/exceeding performance metrics
- Collaborate with local partners to ensure seamless service delivery across Texas
- Participate in continuous training to master product knowledge and communication techniques
- Contribute to team success by identifying process improvements and customer trends
Qualifications
- Minimum 1 year customer service experience with remote work proficiency
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills with neutral or Southern dialect
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Reliable home office setup with high-speed internet and quiet workspace
- Ability to work flexible hours including weekends and holidays as needed
- Strong problem-solving skills and attention to detail