Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! We're urgently hiring motivated individuals in Memphis, TN to deliver exceptional customer experiences. No prior experience required – we invest in your growth with our intensive 4-week paid training program. Enjoy competitive pay, health benefits, and career advancement opportunities in a supportive environment.
Our Memphis team thrives on innovation and employee development, making us a top employer in Tennessee. If you're passionate about helping others and ready to launch a fulfilling career, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with team members to improve service quality
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environment
- Previous customer service experience preferred but not required
- Positive attitude and willingness to learn
- Reliable transportation to our Memphis office