Job Description
Join our award-winning team as a Local Customer Service Representative in beautiful Colorado Springs! We offer comprehensive paid training and career advancement opportunities for motivated individuals passionate about delivering exceptional customer experiences. Enjoy competitive pay, benefits, and a supportive team environment while making a real impact in your community. No prior experience required – we'll equip you with all the skills needed to succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using problem-solving techniques and empathy
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for response times and resolution rates
- Actively contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and commitment to customer satisfaction
- Ability to work flexible shifts including weekends
- Colorado residency required (local candidates strongly preferred)
- Pass background check and drug screening