Job Description
Launch Your Career in Customer Service with Paid Training!
Join our award-winning team as a Customer Service Representative and receive comprehensive paid training to excel in your role. We're seeking dedicated professionals in Jacksonville, FL and Ohio to deliver exceptional customer experiences. Enjoy competitive pay, full benefits, and growth opportunities in a supportive environment.
Why Choose Us?
- Free paid training program (valued at $2,500)
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve processes
- Identify upsell opportunities for premium services
- Maintain thorough product knowledge
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Problem-solving mindset
- No prior experience required (training provided)
- Must pass background check
- Reliable transportation to office