Job Description
Join our award-winning customer service team and launch your career with comprehensive paid training! We're seeking motivated individuals with no prior experience to become Customer Service Representatives in our Philadelphia hub. Enjoy competitive pay, full benefits, and clear advancement paths while delivering exceptional support to our diverse client base. Our 4-week paid training program equips you with all necessary skills – no experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics for quality and productivity
- Contribute to team knowledge-sharing initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Proficient in basic computer applications
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Willingness to learn through paid training program
- Punctual with reliable attendance record