Job Description
Join our award-winning call center team in the heart of Manhattan! NYC Connect Solutions is seeking motivated individuals to launch their careers in customer service with comprehensive paid training. No experience required – we'll provide everything you need to succeed. Enjoy competitive pay, benefits, and a supportive team environment. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in our CRM system
- Meet daily performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication skills and active listening ability
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Manhattan location
- Passion for helping others and learning new skills