Job Description
Join our award-winning team at Delta Customer Solutions! We're seeking passionate individuals to provide exceptional customer service experiences from our state-of-the-art New Orleans facility. No prior experience required—our comprehensive paid training program will equip you with all necessary skills to succeed. Enjoy competitive pay, performance bonuses, and opportunities for career advancement within our growing organization.
What We Offer:
- 4-week paid training program ($18/hr during training)
- Comprehensive benefits package (medical/dental/vision)
- Tuition reimbursement and career development paths
- Modern downtown workspace with free parking
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries and issues efficiently using CRM systems
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Stay updated on product knowledge and company policies
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown New Orleans location
- Passion for helping others and delivering exceptional service
- No experience necessary—training provided