Job Description
Join our award-winning customer service team in Louisville! We're seeking passionate individuals for full-time call center positions with comprehensive paid training. Enjoy competitive pay, health benefits, and career growth opportunities in a supportive environment. No experience required – we provide all the tools you need to succeed.
What We Offer:
- Comprehensive 4-week paid training program
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
- Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team leads for continuous improvement
- Adhere to HIPAA/FCC compliance standards
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including weekends
- Customer service mindset with empathy
- U.S. work authorization required
- No prior call center experience necessary
- Pass background/drug screening